Guest Experience Lead - Gaming Café

Priority Dispatch Corp.; Northbrook (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Guest Service Host to welcome guests and vendors at our gaming cafes in Illinois. You will ensure a memorable experience, listen to guest needs, and promote marketing initiatives while maintaining cleanliness and safety throughout the venue.

The role requires 21+ years of age, reliability, and the ability to operate a touch-sensitive POS system. You will handle cash, food and beverage service, and cooperate with inspectors to uphold standards.

Qualifications

• Must be 21 years of age.
• Previous customer service experience is preferred.
• Must have a reliable form of transportation.
• Able to use a touch-sensitive POS system.
• Being able to bend, reach, lift and/or carry 15 pounds.
• Must be able to maintain an active and engaged floor presence for periods exceeding 60 minutes.
• Knowledge of the service environment.
• Strong interpersonal skills and the ability to work as part of a team.
• Attend meetings and trainings as required by management.

Responsibilities

• Provide exceptional customer service.
• Genuinely create memorable experiences for all guests, every shift, every day, every time.
• Anticipate customer needs by actively listening and offering tailored solutions.
• Be knowledgeable of vgt machines, games, and features, and how to resolve machine issues.
• Enthusiastically promote marketing initiatives consistently to every guest.
• Accurately document guest activity and records.
• Maintain the highest standard of cleanliness and sanitation.
• Clean and sanitize café and gaming areas, restrooms, kitchen spaces, and common areas maintaining a tidy appearance.
• Empty trash bins and ensure proper disposal of waste.
• Perform deep cleaning tasks, as needed.
• Effectively communicate business needs including but not limited to issues such as guest feedback, broken equipment, and/or low product inventory.
• Responsibly manage financial transactions including cash drawer, sales, daily deposits, and tips.
• Prohibit underage patrons from purchasing alcohol or gambling by ID’ing every guest, every time.
• Actively support liquor, gaming, health, and other regulatory inspectors to ensure compliance and maintain strong professional relationships.
• Prepare and serve food and beverage items, ensuring consistent food quality and standards.
• Sample food items for guests throughout shift.
• Record cooler and freezer temperatures each shift.
• Successfully complete certification courses within 30 days of hire.

Skills

Customer service

Interpersonal skills

Teamwork

Reliable transportation

Active floor presence

Attending meetings/trainings

Education

Illinois Food Manager Certification

Tools

Touch-sensitive POS system

Job description

Priority Dispatch Corp. is seeking a Guest Service Host to welcome guests and vendors at our gaming cafes in Illinois. You will ensure a memorable experience, listen to guest needs, and promote marketing initiatives while maintaining cleanliness and safety throughout the venue.

The role requires 21+ years of age, reliability, and the ability to operate a touch-sensitive POS system. You will handle cash, food and beverage service, and cooperate with inspectors to uphold standards.