Guest Experience Host — Gaming Café

Play Spin Win Brands; Bradley (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Play Spin Win Brands is seeking a Guest Service Host for our gaming cafes in Illinois. You will be the first point of contact for guests and vendors, delivering outstanding service while maintaining clean, safe, and compliant gaming areas.

Responsibilities include handling cash and transactions, operating a touch-sensitive POS system, promoting marketing initiatives, recording guest activity, and ensuring age verification for alcohol and gambling. Must be 21+, reliable and a strong team player.

Qualifications

• Must be 21 years of age or older.
• Previous customer service experience preferred.
• Reliable transportation required.
• Able to operate a touch-sensitive POS system.
• Must be able to stand, bend, reach, lift up to 15 lb.
• Strong interpersonal skills and teamwork.

Responsibilities

• Provide exceptional customer service to guests and vendors.
• Create memorable experiences for guests during every shift.
• Respond to guest needs and resolve issues promptly.
• Promote marketing initiatives to every guest.
• Maintain cleanliness and sanitize cafe, gaming areas, and restrooms.
• Document guest activity and assist with daily deposits as needed.

Skills

Customer service

Interpersonal skills

Teamwork

POS system

Mobility/physical fitness

Tools

Touchscreen POS

Job description

Play Spin Win Brands is seeking a Guest Service Host for our gaming cafes in Illinois. You will be the first point of contact for guests and vendors, delivering outstanding service while maintaining clean, safe, and compliant gaming areas.

Responsibilities include handling cash and transactions, operating a touch-sensitive POS system, promoting marketing initiatives, recording guest activity, and ensuring age verification for alcohol and gambling. Must be 21+, reliable and a strong team player.