Guest Experience Host – Gaming Café

Play Spin Win Brands; Westmont (IL); On-site; USD 18,000 - 25,000; Full time

Job summary

Play Spin Win Brands is seeking a Guest Service Host to welcome guests and vendors in our gaming cafes. You will deliver exceptional service, respond to guest needs, and maintain a clean, safe gaming environment.

Responsibilities include operating a touchscreen POS, handling cash and tips, and ensuring regulatory compliance. A strong customer-service mindset and teamwork are essential for success in this role.

Qualifications

• Excellent customer service and guest engagement.
• Strong communication and interpersonal skills.
• Ability to work as part of a team in a dynamic environment.
• Capable of maintaining floor presence for extended periods.
• Experience operating a POS system and handling cash transactions.

Responsibilities

• Provide exceptional customer service to guests and vendors.
• Anticipate needs and offer tailored solutions.
• Know machines, games, and features; troubleshoot basic issues.
• Promote marketing initiatives to guests.
• Record guest activity and maintain cleanliness of café and gaming areas.
• Manage cash drawer, sales, and daily deposits.
• Ensure compliance with liquor, gaming, and health regulations.

Skills

Excellent customer service

Strong communication

Team player

Independent floor presence

POS system experience

Lifting 15 lbs

Tools

Touchscreen POS

Job description

Play Spin Win Brands is seeking a Guest Service Host to welcome guests and vendors in our gaming cafes. You will deliver exceptional service, respond to guest needs, and maintain a clean, safe gaming environment.

Responsibilities include operating a touchscreen POS, handling cash and tips, and ensuring regulatory compliance. A strong customer-service mindset and teamwork are essential for success in this role.