Guest Experience Ambassador

PlaySpinWin Brands; Lake in the Hills (IL); On-site; USD 17,000 - 24,000; Part time

Job summary

PlaySpinWin Brands in Lake in the Hills, IL is seeking a Guest Service Host to be the first point of contact for guests and vendors visiting our gaming cafes. This role blends customer service with operations to ensure an outstanding experience for every guest, every shift.

The candidate should be 21+ with prior customer service experience, reliable transportation, and comfort using a touch‑sensitive POS system.

Qualifications

• Must be 21 years of age.
• Prior customer service experience is preferred.
• Must have a reliable form of transportation.
• Able to use a touch-sensitive POS system.
• Able to stand, walk, bend and reach for extended periods.

Responsibilities

• Provide exceptional customer service to guests and vendors.
• Be knowledgeable of games, machines, and features, and how to resolve issues.
• Promote marketing initiatives consistently to every guest.
• Document guest activity and records accurately.
• Maintain the highest standard of cleanliness and sanitation in cafe and gaming areas.
• Manage cash drawer, sales, daily deposits, and tips with accuracy.
• Prohibit underage patrons from purchasing alcohol or gambling by ID’ing every guest.

Skills

Customer service

Teamwork

Communication

Age 21+

Tools

POS system

Job description

PlaySpinWin Brands in Lake in the Hills, IL is seeking a Guest Service Host to be the first point of contact for guests and vendors visiting our gaming cafes. This role blends customer service with operations to ensure an outstanding experience for every guest, every shift.

The candidate should be 21+ with prior customer service experience, reliable transportation, and comfort using a touch‑sensitive POS system.