Guest Experience Host – Gaming Café

Play Spin Win Brands; Oswego Township (IL); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

Play Spin Win Brands in Oswego Township, Illinois, is seeking a Guest Service Host who delivers exceptional service to guests and vendors in our gaming cafes. You will manage POS transactions, maintain a clean and safe environment, and proactively address guest needs with tailored solutions during each shift.

You will know the games and features, document activities, and uphold regulations while promoting marketing initiatives.

Qualifikationen

• Must be 21+ years old and able to provide ID.
• Previous customer service experience preferred.
• Able to lift up to 15 pounds and stand for long periods.

Aufgaben

• Provide exceptional customer service to guests and vendors.
• Document guest activity accurately and maintain records.
• Maintain cleanliness in café, gaming areas, restrooms, kitchen, and common spaces.
• Identify guest needs and offer tailored solutions.
• Monitor and resolve issues with VGT machines, games, and features.
• Enforce age restrictions for alcohol and gaming by checking IDs.
• Assist with cash drawer, sales, and daily deposits.
• Assist regulatory inspectors and maintain compliant operations.

Kenntnisse

Customer service

POS system

Teamwork

Communication

Food handling

ID verification

Tools

POS system

Cash handling

Jobbeschreibung

Play Spin Win Brands in Oswego Township, Illinois, is seeking a Guest Service Host who delivers exceptional service to guests and vendors in our gaming cafes. You will manage POS transactions, maintain a clean and safe environment, and proactively address guest needs with tailored solutions during each shift.

You will know the games and features, document activities, and uphold regulations while promoting marketing initiatives.