Guest Experience Host — Front Desk & In-Room Service

Hyatt Hotels Corporation; Sugar Land (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Medical Insurance

Paid Time Off

401k Company Match

Travel Discounts

Life Insurance

TELUS Health access

Educational/Professional Development

Referral Bonus Program

Job summary

Hyatt Hotels Corporation is seeking a Front Desk Supervisor or Sales Coordinator at Hyatt Place London Heathrow Airport to deliver warm, efficient service, greet guests, register rooms, and coordinate with front office teams to ensure a smooth stay.

The role requires prior customer service experience, a high school diploma, and the ability to multi-task in a dynamic hotel environment. Benefits include competitive wages, health insurance, paid time off, and travel discounts.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Multi-tasking

Education

High School diploma or equivalent

Job description

Hyatt Hotels Corporation is seeking a Front Desk Supervisor or Sales Coordinator at Hyatt Place London Heathrow Airport to deliver warm, efficient service, greet guests, register rooms, and coordinate with front office teams to ensure a smooth stay.

The role requires prior customer service experience, a high school diploma, and the ability to multi-task in a dynamic hotel environment. Benefits include competitive wages, health insurance, paid time off, and travel discounts.