Guest Experience Host – Front Desk & Hospitality

Hyatt Hotels Corporation; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free room nights

Room rates for Friends & Family

Medical Insurance

Prescription Insurance

Dental Insurance

Vision Insurance

401K with company match

Paid Family Bonding Time and Adoption 

Tuition Reimbursement

Employee Stock Purchase plan

Discounts at retailers (Apple, AT&T, V

Retail discounts

Job summary

Hyatt is seeking a Front Office Host to warmly welcome guests and set the tone for their stay. You will handle check‑in/check‑out, communicate hotel services, and respond to inquiries with a smile.

This role emphasizes guest engagement and a polished, professional presence in a fast-paced hospitality setting. We offer comprehensive benefits, opportunities for career growth, and a welcoming team culture at Hyatt properties in the United States.

Qualifications

• Genuine desire to satisfy the needs of guests in a fast-paced environment.
• Excellent verbal and written communication skills to connect with guests and colleagues.
• Ability to stand for extended periods, showing resilience and stamina.
• Flexible availability to work varying shifts, including mornings, evenings, weekends and holidays

Responsibilities

• Handle the guest registration process, ensuring a seamless and welcoming check-in/out experience.
• Communicate hotel services, amenities, and current promotions with enthusiasm and accuracy.
• Process various forms of payment with efficiency and attention to detail.
• Respond to guest inquiries promptly and professionally, delivering tailored solutions and support.
• Foster casual conversations with guests, enhancing their connection to our hotel and brand.
• Represent the hotel as the face of the Front Office team, embodying hospitality at its finest

Skills

Guest services

Communication

Guest engagement

Flexibility

Job description

Hyatt is seeking a Front Office Host to warmly welcome guests and set the tone for their stay. You will handle check‑in/check‑out, communicate hotel services, and respond to inquiries with a smile.

This role emphasizes guest engagement and a polished, professional presence in a fast-paced hospitality setting. We offer comprehensive benefits, opportunities for career growth, and a welcoming team culture at Hyatt properties in the United States.