Guest Experience Host - Front Desk & Concierge

Hyatt Hotels Corporation; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Travel Discounts

Transit Benefits

EAP & Wellness

Professional Development

Referral Bonus

Job summary

Hyatt Hotels Corporation in Washington, DC seeks an experienced Front Desk Supervisor or Sales Coordinator to support front office operations and guest services. The role includes registering guests, processing payments, and coordinating dining/entertainment reservations, with a focus on delivering exceptional experiences.

The position requires a dynamic, engaging personality, strong multitasking, and excellent communication skills.

Qualifications

• Greet, register, and assign rooms to guests.
• Verify customers' credit and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages using telephone or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities such as balancing accounts.
• Serve food in guest rooms upon request.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Responsibilities

• Greet, register, and assign rooms to guests.
• Coordinate external reservations for dining and activities.
• Process payments and balance accounts as part of front desk duties.
• Respond to guest inquiries and phone requests in a timely manner.
• Maintain security of guest valuables and use safe storage properly.
• Support in-room dining and lounge host responsibilities as needed.

Skills

Customer service

Multi-tasking

Interpersonal skills

Communication

Education

High School diploma

Tools

PMS system

Job description

Hyatt Hotels Corporation in Washington, DC seeks an experienced Front Desk Supervisor or Sales Coordinator to support front office operations and guest services. The role includes registering guests, processing payments, and coordinating dining/entertainment reservations, with a focus on delivering exceptional experiences.

The position requires a dynamic, engaging personality, strong multitasking, and excellent communication skills.