Guest Experience Specialist (Front Desk)

The Hotel at Avalon; Washington (District of Columbia); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

401(k) with matching

Job summary

Beacon Hotel and Corporate Quarters in Washington, DC seeks a Front Desk Agent to manage arrival and departure, greeting guests and handling registrations. You will input guest details, confirm room rates, and provide local information with a friendly, professional approach.

Responsibilities include processing payments, posting charges, answering calls, and resolving guest concerns to ensure a positive stay. This on-site role requires strong communication and multitasking abilities.

Qualifications

• Hotel front desk experience preferred or related customer-facing role.
• Ability to use a calculator for mid-level math with accuracy.
• Strong verbal and written communication, and calm, professional demeanor.

Responsibilities

• Greet guests with a friendly, sincere welcome and assist with arrival and departure.
• Input and retrieve guest information, confirm room rate and number of guests.
• Handle payments, vouchers, and currency conversions; post to guest accounts.
• Answer phones promptly and relay messages to guests and staff.
• Close guest accounts at checkout and address guest satisfaction concerns.
• Assist with general front desk duties and hotel needs as assigned.

Skills

Customer service

Communication

Calculator proficiency

Patience & diplomacy

Job description

Beacon Hotel and Corporate Quarters in Washington, DC seeks a Front Desk Agent to manage arrival and departure, greeting guests and handling registrations. You will input guest details, confirm room rates, and provide local information with a friendly, professional approach.

Responsibilities include processing payments, posting charges, answering calls, and resolving guest concerns to ensure a positive stay. This on-site role requires strong communication and multitasking abilities.