Guest Experience Host — Front Desk & Concierge

Hyatt Hotels Corporation; Savannah (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Spending Accounts

Disability and Life Insurance

Paid Time Off & Holidays

401(k) with Employer Match

Complimentary hotel room nights

Free meals in colleague dining room

Job summary

Hyatt Hotels Corporation is seeking a Host to greet guests, assist with registration, and ensure a warm, seamless arrival experience at the property. The role emphasizes empathy, active listening, and guest comfort throughout the stay.

The position requires strong communication, attention to detail, basic computer skills, and a flexible schedule including mornings, nights, weekends and holidays. Collaboration with other hotel departments is essential to delight guests.

Qualifications

• Previous customer service experience and professional presentation.
• Excellent interpersonal, organizational and communication skills.
• Basic computer systems knowledge.
• Ability to stand for long periods of time.
• Flexible schedule including mornings, nights, weekends and holidays.
• Support Hyatt's purpose by displaying authentic human care.

Responsibilities

• Display empathy and listening skills in all interactions.
• Manage registration, confirm guest information, and issue room keys.
• Tailor interactions based on guests' needs and data.
• Understand hotel room inventory to allocate based on availability.
• Provide recognition to Hyatt loyalty program members.
• Respond to inquiries with knowledge of hotel features.
• Address guest issues with compassion and recover service.
• Perform general cashiering tasks.
• Collaborate with other hotel departments.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Basic computer skills

Stand for long periods

Flexible schedule

Job description

Hyatt Hotels Corporation is seeking a Host to greet guests, assist with registration, and ensure a warm, seamless arrival experience at the property. The role emphasizes empathy, active listening, and guest comfort throughout the stay.

The position requires strong communication, attention to detail, basic computer skills, and a flexible schedule including mornings, nights, weekends and holidays. Collaboration with other hotel departments is essential to delight guests.