Guest Experience Host - Front Desk

Hyatt Hotels Corporation; Phoenix, Northern (AZ, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free employee meals

Discounted & Complimentary Hotel RoomN

Medical Dental and Vision Insurance

Retirement savings plan

Training and development

Global opportunities

Tuition/Wellness reimbursement

Job summary

Hyatt Regency Phoenix is seeking a Front Office Host to create a welcoming guest experience from arrival to departure and manage registrations with professional service. You will communicate hotel services, assist with inquiries, and coordinate with other departments to ensure satisfaction.

We offer competitive wages, training, and benefits in a supportive environment. Flexible scheduling includes overnight, weekends, and holidays to meet guest needs.

Qualifications

• Previous hotel front desk, guest services, customer service, or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Basic computer proficiency and ability to learn hotel operating systems.
• Ability to accurately handle cash, credit card transactions, and financial reconciliation.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision.
• Excellent problem-solving and guest recovery skills.
• Must be dependable, professional, and able to maintain confidentiality.
• Ability to stand for extended periods and occasionally lift up to 25 pounds.
• Flexible schedule with the ability to work overnight shifts, weekends, holidays, and peak business periods.

Responsibilities

• Welcome guests in a friendly, professional, and courteous manner.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Verify guest information, process room assignments, and issue room keys.
• Handle cash, credit card, and other payment transactions in accordance with hotel standards.
• Communicate hotel services, amenities, promotions, and local area information to guests.
• Answer telephone calls, emails, and guest inquiries promptly.
• Respond to guest requests, concerns, and service recovery situations with professionalism.
• Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure guest satisfaction.
• Maintain accurate guest records and reservations in the property management system.
• Assist with room inventory management and upselling opportunities.
• Follow all hotel safety, security, and confidentiality procedures.
• Maintain a clean, organized, and professional work area.
• Support Front Office operations and perform additional duties as assigned.

Skills

Communication skills

Customer service

Cash handling

Hospitality experience

PMS

Tools

PMS

Job description

Hyatt Regency Phoenix is seeking a Front Office Host to create a welcoming guest experience from arrival to departure and manage registrations with professional service. You will communicate hotel services, assist with inquiries, and coordinate with other departments to ensure satisfaction.

We offer competitive wages, training, and benefits in a supportive environment. Flexible scheduling includes overnight, weekends, and holidays to meet guest needs.