Guest Experience Host: Welcoming Check-In & Events

KD DANIA BEACH LLC; Fort Lauderdale (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

Kolter Hospitality is seeking a Gallery Host for Hyatt Place in Fort Lauderdale to deliver exceptional guest service and ensure smooth check-in/check-out experiences. You will coordinate guest requests, welcome guests by name, and support event setups with food and beverage service.

The role emphasizes friendly, proactive assistance, adherence to standards, and the ability to work in a fast-paced environment. Emergency procedures and safety protocols are part of daily operations.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down meeting space.
• Prepare food for meetings/events.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments.

Skills

Customer service

Hospitality

Job description

Kolter Hospitality is seeking a Gallery Host for Hyatt Place in Fort Lauderdale to deliver exceptional guest service and ensure smooth check-in/check-out experiences. You will coordinate guest requests, welcome guests by name, and support event setups with food and beverage service.

The role emphasizes friendly, proactive assistance, adherence to standards, and the ability to work in a fast-paced environment. Emergency procedures and safety protocols are part of daily operations.