Guest Experience Host — Front Desk

Hyatt Corporation; Savannah (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible Spending Accounts

Disability and Life Insurance

Paid Family Bonding Time

Adoption Assistance

Educational Assistance

Hyatt hotel room nights (complimenary

Free meals in colleague dining room

Paid Time Off & Holidays

401(k) with Employer Match

Headspace subscription

Job summary

Hyatt Hotels Corporation is seeking a Host to warmly greet guests on arrival and ensure they feel welcome throughout their stay. You will manage registration, confirm guest preferences, and assist with keys and luggage while tailoring interactions to individual needs.

The role requires strong communication, basic computer skills, and the ability to stand for extended periods. Join Hyatt for comprehensive benefits and growth opportunities.

Qualifications

• Customer service experience is required or preferred.
• Strong interpersonal and communication skills.
• Basic computer systems knowledge.
• Ability to stand for long periods.

Responsibilities

• Greets guests warmly on arrival and ensures a welcoming, positive experience.
• Manages the registration process, confirms guest information, and assists with keys and luggage as needed.
• Customizes interactions based on guest needs and preferences.
• Maintains awareness of hotel room inventory to allocate rooms accordingly.
• Recognizes Hyatt's loyalty program members and delivers friendly, informed service.
• Responds to inquiries with knowledge of hotel features and services.
• Addresses guest issues with empathy and recovery of service.
• Performs general cashiering duties and collaborates with other hotel departments.

Job description

Hyatt Hotels Corporation is seeking a Host to warmly greet guests on arrival and ensure they feel welcome throughout their stay. You will manage registration, confirm guest preferences, and assist with keys and luggage while tailoring interactions to individual needs.

The role requires strong communication, basic computer skills, and the ability to stand for extended periods. Join Hyatt for comprehensive benefits and growth opportunities.