Guest Experience Host – Luxury Front Desk (San Diego)

Grand Hyatt; San Diego (CA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Complimentary daily meals

Free onsite parking

Hotel Gym Access

Leadership and professional dev.

Job summary

Manchester Grand Hyatt San Diego is seeking a Front Office Host to welcome guests, handle registrations, and communicate hotel services. This role involves greeting guests, verifying reservations, and processing payments with accuracy.

Shifts range morning to evening with no overnight requirements. Benefits include paid time off, discounts, and career advancement opportunities within a premier waterfront resort.

Qualifications

• Strong customer service mindset in a fast-paced hotel environment.
• Clear verbal and written communication with guests and team members.
• Ability to stand for long periods and remain professional.
• Experience in hotel front office or guest services is preferred.
• Flexibility to work evenings, holidays and weekends.

Responsibilities

• Greet guests and assist with check-in/check-out and room assignments.
• Verify reservation details and explain hotel services to guests.
• Respond to questions via in-person, phone, or hotel systems.
• Process payments and update guest accounts accurately.
• Coordinate with Housekeeping, Engineering and other departments for guest needs.
• Record guest information, requests and service issues accurately.
• Resolve guest concerns promptly and involve a supervisor when needed.
• Follow hotel cash handling, privacy, safety and security procedures.
• Keep the front desk and lobby organized and welcoming.
• Support other Front Office duties as needed.

Skills

Customer service

Verbal communication

Written communication

Guest interaction

Education

High school diploma or equivalent

Job description

Manchester Grand Hyatt San Diego is seeking a Front Office Host to welcome guests, handle registrations, and communicate hotel services. This role involves greeting guests, verifying reservations, and processing payments with accuracy.

Shifts range morning to evening with no overnight requirements. Benefits include paid time off, discounts, and career advancement opportunities within a premier waterfront resort.