Guest Experience Host — Front Desk & Service Pro

Hyatt Hotels Corporation; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free room nights

Discounted room nights

Friends & family rates

Free meals

Headspace access

401K with company match

Employee Stock Purchase plan

Paid vacation and holidays

Job summary

Hyatt Regency Dallas is hiring a Front Office Host to manage guest registration and be the main contact for guests during their stay. This visible role impacts the guest experience by delivering service, communicating amenities and promotions, and addressing guest needs with professionalism.

Ideal candidates are customer-focused, work independently with strong attention to detail, and possess excellent communication skills in a fast-paced environment. Weekend availability is required.

Qualifications

• Effective verbal and written communication skills.
• Exceptional computer proficiency (including Microsoft Office and Excel) and the ability to learn new systems quickly.
• Detail oriented, organized and able to handle a high demand environment.
• Previous customer service experience preferred.
• Proficient at multitasking in a high pace environment.
• Open scheduling availability in the early mornings and afternoons, including weekends and holidays.

Responsibilities

• Manage the guest registration process.
• Serve as a key point of contact for guests throughout their stay.
• Deliver exceptional service and communicate hotel amenities and promotions.
• Address guest needs with professionalism and efficiency.

Skills

Verbal and written communication

Multitasking

Attention to detail

Customer service experience

Professionalism under pressure

Tools

Microsoft Office

Excel

Job description

Hyatt Regency Dallas is hiring a Front Office Host to manage guest registration and be the main contact for guests during their stay. This visible role impacts the guest experience by delivering service, communicating amenities and promotions, and addressing guest needs with professionalism.

Ideal candidates are customer-focused, work independently with strong attention to detail, and possess excellent communication skills in a fast-paced environment. Weekend availability is required.