Guest Experience Host - Front Desk & Private Lounge

HHM Hospitality; Sugar Land (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health保险

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Commuter Transit and Parking Benefits

Free Life Insurance

Job summary

HHM Hotels seeks a friendly Host to greet and assist guests, register arrivals, and coordinate rooms during hotel stays. You will handle guest requests, provide in-room dining service when needed, and support reservations for dinners, entertainment, and transportation.

The role emphasizes guest satisfaction, accurate billing, and safe, courteous service. A high school diploma or equivalent and customer service experience are preferred, with opportunities across full-time and part-time schedules.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Multi-tasking

Dynamic personality

Education

High School diploma or equivalent

Job description

HHM Hotels seeks a friendly Host to greet and assist guests, register arrivals, and coordinate rooms during hotel stays. You will handle guest requests, provide in-room dining service when needed, and support reservations for dinners, entertainment, and transportation.

The role emphasizes guest satisfaction, accurate billing, and safe, courteous service. A high school diploma or equivalent and customer service experience are preferred, with opportunities across full-time and part-time schedules.