Guest Experience Specialist - Front Desk

Hiltonestate; Baltimore (MD); On-site; USD 32,000 - 44,000; Full time

Job summary

Admiral Fell Inn in Baltimore, MD is seeking a Front Desk Agent to ensure prompt, courteous check-in and check-out for guests. You will communicate with guests and team members and help with payments and inquiries.

The role requires 1–2 years of hospitality experience and a High School diploma, with potential growth within a Hilton-branded property. On-site, full-time position in Baltimore.

Qualifications

• 1–2 years of experience in a hotel or related field.
• Hilton experience is a plus.
• High School diploma or equivalent.
• College coursework in related field helpful.
• Previous customer service experience strongly preferred.
• Proficient with computers, Credit Card Authorization machines, projector, copier, scanner, and other office equipment, plus telephone systems.

Responsibilities

• Check guests in and out of the hotel.
• Balance and prepare shift paperwork for closing.
• Log all requests and confirm completion.
• Direct guests to daily functions within the hotel.
• Handle incoming/outgoing calls and relay messages.
• Provide information about hotel services and local area.

Skills

Customer service

Communication skills

Teamwork

Education

High School diploma

College coursework in related field

Tools

Microsoft Office

Job description

Admiral Fell Inn in Baltimore, MD is seeking a Front Desk Agent to ensure prompt, courteous check-in and check-out for guests. You will communicate with guests and team members and help with payments and inquiries.

The role requires 1–2 years of hospitality experience and a High School diploma, with potential growth within a Hilton-branded property. On-site, full-time position in Baltimore.