Part-Time Boutique Front Desk Agent — Guest Experience

Hotel Yountville; Baltimore (MD); On-site; USD 18,000 - 26,000; Part time

Job summary

Hotel Indigo Baltimore Downtown is seeking a part-time Front Desk Agent to warmly welcome guests, handle check-ins and check-outs, and assist with reservations as needed. Starting pay is $16 per hour.

The role requires a high work ethic, team spirit, flexibility to work nights, weekends, and holidays, and a passion for delivering memorable experiences. You will use the Front Office system to manage charges and reservations, and contribute to a friendly, efficient guest experience in our

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Job description

Hotel Indigo Baltimore Downtown is seeking a part-time Front Desk Agent to warmly welcome guests, handle check-ins and check-outs, and assist with reservations as needed. Starting pay is $16 per hour.

The role requires a high work ethic, team spirit, flexibility to work nights, weekends, and holidays, and a passion for delivering memorable experiences. You will use the Front Office system to manage charges and reservations, and contribute to a friendly, efficient guest experience in our