Guest Experience Front Desk Host

Hyatt Hotels Corporation; Baltimore (MD); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Health benefits

Free room nights

Friends & family rates

Discounts on food and beverage

Tech discounts

Paid time off

401(k) matching

Stock purchase plan

Tuition reimbursement

Employee meals

Job summary

Hyatt Hotels Corporation is seeking a Front Office Host to warmly welcome guests, manage reservations, check-ins, and checkouts, and coordinate with housekeeping to ensure room readiness. The role is full-time with flexible shifts from 7am-3:30pm and 3:30pm-11:00pm, including weekends and holidays.

Compensation includes an hourly rate of $22.67 and eligibility for overtime, shift differentials, and tips. Benefits include medical/dental/vision, room nights, family discounts, and opportunities for

Qualifications

• Previous customer service experience including cash & credit cards in a service provider industry; hospitality a plus.
• Friendly and outgoing with a good attitude and professionalism
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure
• Computer knowledge using a windows environment
• Ability to stand for long periods of time
• Availability for flexible shifts, weekends and holidays preferred

Responsibilities

• Answer multi-line phones in a courteous, professional manner
• Create new reservations either in person, via email or by telephone
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Work with other staff members to ensure that all guest rooms meet their requests, hotel standards and accommodate any special client needs
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Research and resolve disputed charges for guests.
• Follow up with guest regarding satisfaction with guest-related issues.
• Process all checkouts including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
• Review shift logs/daily memo books and document pertinent information in logbooks. Balance and drop receipts according to accounting specifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.

Skills

Customer service

Cash handling

Communication

Teamwork

Multitasking

Windows

Flexible shifts

Tools

POS systems

Job description

Hyatt Hotels Corporation is seeking a Front Office Host to warmly welcome guests, manage reservations, check-ins, and checkouts, and coordinate with housekeeping to ensure room readiness. The role is full-time with flexible shifts from 7am-3:30pm and 3:30pm-11:00pm, including weekends and holidays.

Compensation includes an hourly rate of $22.67 and eligibility for overtime, shift differentials, and tips. Benefits include medical/dental/vision, room nights, family discounts, and opportunities for