Guest Experience Front Desk Specialist

Bardessono; Baltimore (MD); On-site; USD 22,000 - 28,000; Part time

Job summary

Hotel Indigo Baltimore Downtown is seeking a part-time Front Desk Agent to warmly welcome guests at 24 West Franklin Street. You will assist with check-in/check-out, handle reservations, and post charges using the Front Office system.

Starting pay is $16 per hour. The role requires flexibility for varying schedules including nights, weekends, and holidays, and a strong team focus to create memorable guest experiences.

Qualifications

• Experience in hotel front desk or guest services.
• Ability to process check-ins/outs accurately.
• Comfort with handling cash and card payments.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and manage reservations.
• Maintain working knowledge of front office procedures and rates.
• Handle cash, checks, and credit card payments correctly.
• Understand cancellation and relocation procedures.

Skills

Guest service

Cash handling

Reservation knowledge

Multitasking

Tools

Front Office System

Job description

Hotel Indigo Baltimore Downtown is seeking a part-time Front Desk Agent to warmly welcome guests at 24 West Franklin Street. You will assist with check-in/check-out, handle reservations, and post charges using the Front Office system.

Starting pay is $16 per hour. The role requires flexibility for varying schedules including nights, weekends, and holidays, and a strong team focus to create memorable guest experiences.