Front Office Host | Full-Time

Hyatt Regency; Baltimore (MD); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health benefits

Free room nights

Friends & family rates

Discounts on food & beverage

401(k) matching

Tuition reimbursement

Complimentary meals

Résumé du poste

Hyatt Regency Baltimore Inner Harbor is seeking a Front Office Host to welcome guests, manage the check-in/out process, and communicate hotel services. The role emphasizes friendly, professional guest interactions and efficient handling of reservations and payments.

The position is full-time with standard shifts; hourly wages start at $23.27, with eligibility for overtime, shift differentials, and service-related incentives. Growth opportunities and a comprehensive benefits package are offered.

Qualifications

• Experience in customer service, including handling cash or card transactions.
• Professional communication and courteous guest interactions are required.
• Ability to multitask and work well under pressure in a busy environment.

Responsabilités

• Greet guests and manage the front desk registration process.
• Create and modify reservations via phone, email or in person.
• Process check-ins/check-outs and handle guest billing and requests.
• Coordinate with housekeeping to prepare rooms and ensure guest satisfaction.
• Answer phones, input guest information, and communicate hotel services and promotions.

Connaissances

Customer service

Cash handling

Professional communication

Multitasking

Team collaboration

Windows computer skills

Outils

Reservation software

POS systems

Microsoft Windows

Description du poste

Hyatt Regency Baltimore Inner Harbor

At Hyatt, we care for people so they can be their best. Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it’s a way of life.

We are looking for a dynamic and personable Front Office Host to join our team. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. You'll be the face of Hyatt as a Front Office Host. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

Why Choose Hyatt?

• Competitive Wages: $23.27/hour
• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts:
  • Free and discounted room nights
  • Friends & family rates at Hyatt properties
  • Discounts on food and beverage
  • Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Complimentary meals for employees

What You’ll Do

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions.

This function is a full-time role with expectations for flexible shift coverage from 7am-3:30pm and 3:30pm-11:00pm including weekends and holidays.

This position’s hourly rate is $23.27/hr. This role is eligible to earn overtime, shift differentials and premium pay under certain circumstances, tips, commissions, service charges, or incentive awards.

Position Responsibilities/ Essential Functions

• Answer multi-line phones in a courteous, professional manner
• Create new reservations either in person, via email or by telephone
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Work with other staff members to ensure that all guest rooms meet their requests, hotel standards and accommodate any special client needs
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Research and resolve disputed charges for guests.
• Follow up with guest regarding satisfaction with guest-related issues.
• Process all checkouts including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
• Review shift logs/daily memo books and document pertinent information in logbooks. Balance and drop receipts according to accounting specifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.

Qualifications

• Previous customer service experience including cash & credit cards in a service provider industry; hospitality a plus
• Friendly and outgoing with a good attitude and professionalism
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure
• Computer knowledge using a windows environment
• Ability to stand for long periods of time
• Availability for flexible shifts, weekends and holidays preferred

Why You’ll Love Working Here

Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it’s career advancement, industry-leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow. If you’re ready to deliver exceptional service and exceed expectations, we’re ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.