Guest Experience Host — Friendly Seating & Quick Service

Workstream; Columbia (SC); On-site; USD 15,000 - 21,000; Full time

Job summary

IHOP is seeking a friendly and efficient host/hostess in Columbia, SC to greet guests, seat them promptly, and ensure a welcoming dining experience. Responsibilities include managing seating rotations, handling guest concerns, answering calls, processing to-go orders, and maintaining restrooms and waiting lists.

The role emphasizes quick, courteous service and teamwork within a busy family-dining environment. Training will cover customer interaction and restaurant standards.

Responsibilities

• Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
• Rotate station seating to ensure the quality of guest service.
• May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
• Answer the telephone, take messages, and take and complete all To Go orders.
• Maintain a waiting list as necessary.
• Check restrooms hourly to ensure proper stock levels and cleanliness.

Job description

IHOP is seeking a friendly and efficient host/hostess in Columbia, SC to greet guests, seat them promptly, and ensure a welcoming dining experience. Responsibilities include managing seating rotations, handling guest concerns, answering calls, processing to-go orders, and maintaining restrooms and waiting lists.

The role emphasizes quick, courteous service and teamwork within a busy family-dining environment. Training will cover customer interaction and restaurant standards.