Guest Experience Host - Flexible Hours & Growth

IHOP; Houlton (ME); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Hours

Extensive Training

Real Advancement Opportunities

Job summary

IHOP is seeking a friendly Host/Hostess in Houlton, Maine. You will welcome guests, seat them promptly, answer phones, and help with To-Go orders while upholding IHOP’s cheerful hospitality standards.

You will assist guests with seating, take and relay orders, and ensure accuracy from greeting to check presentation. This role emphasizes teamwork, flexibility in shifts, and a strong customer experience.

Qualifications

• Prior experience as a host is a plus.
• Must showcase teamwork and communication skills.
• Must be able to handle money transactions responsibly.
• Must be able to multitask and act quickly.
• Must be flexible and ready to work in shifts.
• Must be a team player.

Responsibilities

• Greeting, seating, and escorting guests.
• Opens door for guests arriving and departing.
• Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities.
• Process To-Go and Delivery Orders
• Manage Wait List when the restaurant is busy
• Providing menu recommendations and additional information.
• Upselling additional products when appropriate.
• Taking orders using software, order slips, or by memorization.
• Communicating order details to the kitchen staff.
• Delivering food and beverages in a timely fashion to outside guests.
• Delivering checks and collecting bill payments.
• Cleaning and maintaining the appearance of the restaurant
• Providing exceptional customer experience.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Flexibility

Tools

POS software

Job description

IHOP is seeking a friendly Host/Hostess in Houlton, Maine. You will welcome guests, seat them promptly, answer phones, and help with To-Go orders while upholding IHOP’s cheerful hospitality standards.

You will assist guests with seating, take and relay orders, and ensure accuracy from greeting to check presentation. This role emphasizes teamwork, flexibility in shifts, and a strong customer experience.