Guest Experience Host — Flexible Hours & Growth

IHOP; Springfield (MA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Hours

Extensive Training

Real Advancement Opportunities

Job summary

IHOP in Springfield, MA is seeking a friendly Host or Hostess to greet guests, seat them promptly, and create a cheerful dining environment. You will also answer phones, manage to-go orders, and assist with seating arrangements to reduce wait times.

This role requires strong communication, the ability to multitask in a fast-paced setting, and teamwork. Training is provided, with competitive pay and flexible hours to fit student or family schedules.

Qualifications

• Prior experience as a host is a plus.
• Must showcase teamwork and communication skills.
• Must be able to handle money transactions responsibly.
• Must be able to multitask and act quickly.
• Must be flexible and ready to work in shifts.
• Must be a team player.

Responsibilities

• Greeting, seating, and escorting guests.
• Opens door for guests arriving and departing.
• Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities.
• Process To-Go and Delivery Orders
• Manage Wait List when the restaurant is busy
• Providing menu recommendations and additional information.
• Upselling additional products when appropriate.
• Taking orders using software, order slips, or by memorization.
• Communicating order details to the kitchen staff.
• Delivering food and beverages in a timely fashion to outside guests.
• Delivering checks and collecting bill payments.
• Cleaning and maintaining the appearance of the restaurant
• Providing exceptional customer experience.

Skills

Communication

Teamwork

Cash handling

Multitasking

Shift flexibility

Customer service

Job description

IHOP in Springfield, MA is seeking a friendly Host or Hostess to greet guests, seat them promptly, and create a cheerful dining environment. You will also answer phones, manage to-go orders, and assist with seating arrangements to reduce wait times.

This role requires strong communication, the ability to multitask in a fast-paced setting, and teamwork. Training is provided, with competitive pay and flexible hours to fit student or family schedules.