Guest Experience Host - Fast, Friendly Seating

Universal Store; Springfield (IL); On-site; USD 15,000 - 21,000; Full time

Job summary

IHOP in Springfield, IL is hiring for a front-of-house role focused on greeting and seating guests promptly to ensure a positive dining experience. The position involves maintaining guest relations, managing station seating, and handling To Go orders as needed.

Responsibilities include greeting guests, answering calls, managing waiting lists, ensuring restroom cleanliness, and upholding IHOP uniform standards.

Qualifications

• No prior experience or training required.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to read and speak English, to understand guest checks, instructions, warning and safety labels, and communicate with others.

Responsibilities

• Greet guests within 30 seconds and seat them when a table is available.
• Develop and maintain professional relationships with IHOP employees and guests.
• Rotate station seating to ensure quality of guest service.
• May handle guest complaints and invite them to return.
• Answer the telephone, take messages, and complete To Go orders.
• Maintain a waiting list and check restrooms hourly.
• Clear, clean and reset tables, chairs, booths, and floors after guests leave.
• Comply with IHOP uniform and appearance standards.
• Perform other assignments by the General Manager or supervisor.

Job description

IHOP in Springfield, IL is hiring for a front-of-house role focused on greeting and seating guests promptly to ensure a positive dining experience. The position involves maintaining guest relations, managing station seating, and handling To Go orders as needed.

Responsibilities include greeting guests, answering calls, managing waiting lists, ensuring restroom cleanliness, and upholding IHOP uniform standards.