Front of House Host: Guest Experience Champion

Universal Store; Barrington Township (IL); In loco; USD 17.000 - 21.000; Tempo pieno

Descrizione del lavoro

IHOP in Illinois seeks a friendly host/hostess to greet guests, seat them promptly, and manage the dining area to ensure a positive guest experience. You will maintain a waiting list, assist with calls and To Go orders, and keep restrooms and dining surfaces clean and organized.

No prior experience required; strong communication and teamwork are essential to success in this entry-level role.

Competenze

• No prior experience or training required.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to read and speak English, to understand guest checks, instructions, warning and safety labels, and communicate with others.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form.

Mansioni

• Greet guests as they enter the restaurant within 30 seconds and seat them when a table is available.
• Develop and maintain professional working relationships with IHOP employees and guests.
• Rotate station seating to ensure quality of guest service.
• Handle guest complaints, inquire about dining experience, and invite guests to return.
• Answer the telephone, take messages, and manage all To Go orders.
• Maintain a waiting list and ensure restrooms are stocked and clean.
• Clear, clean and reset tables, chairs, booths, and floors after guests leave.
• Perform cleaning duties according to posted charts and IHOP SOP guidelines.

Conoscenze

Guest service

Communication

Teamwork

Multitasking

Descrizione del lavoro

IHOP in Illinois seeks a friendly host/hostess to greet guests, seat them promptly, and manage the dining area to ensure a positive guest experience. You will maintain a waiting list, assist with calls and To Go orders, and keep restrooms and dining surfaces clean and organized.

No prior experience required; strong communication and teamwork are essential to success in this entry-level role.