Professional Server & Guest Experience

Universal Store; Springfield (IL); On-site; USD 17,000 - 30,000; Full time

Job summary

IHOP in Springfield, IL is seeking friendly and reliable team members to provide prompt, courteous service to all guests. You will greet guests, seat them, take orders, and help ensure accurate remittance and timely service.

Responsibilities include maintaining high cleaning standards, stocking supplies, handling guest checks, and following IHOP SOP guidelines. Prior experience is helpful but not required, and training is provided.

Responsibilities

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the “Service Guidelines” per the IHOP SOP to ensure a high – quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHOP N Go program as assigned.

Job description

IHOP in Springfield, IL is seeking friendly and reliable team members to provide prompt, courteous service to all guests. You will greet guests, seat them, take orders, and help ensure accurate remittance and timely service.

Responsibilities include maintaining high cleaning standards, stocking supplies, handling guest checks, and following IHOP SOP guidelines. Prior experience is helpful but not required, and training is provided.