Guest Experience Host (Flexible Evenings & Weekends)

The Escape Game; Milpitas (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

The Escape Game in Milpitas is seeking a Guest Experience Specialist to serve as a world-class hospitality expert, anticipating each guest’s needs and delivering a fun, upbeat lobby atmosphere.

You will explain our games, check in guests, coordinate game start times with the Team Leader, answer the phone, and accurately book reservations. Flexible evenings and weekends are required; this role includes light to moderate physical activity as part of daily duties.

Qualifications

• Genuine love for serving others.
• Flexible, humble, and teachable.
• Ability to function both creatively and administratively.
• Basic computer abilities.
• High capacity for creative problem solving.

Responsibilities

• Embodying our mission, vision, and values during every shift.
• Using TEG’s Party Host Practices: Prepare the party venue, Connect with guests, Keep the energy high, Customize the experience, Make sure everyone leaves happy.
• Using TEG’s Hospitality Habits: Enthusiastically explaining our games and guiding lobby interactions: Checking in guests, Coordinating game start times with Team Leader, Answering the phone, Accurately booking reservations.
• Connecting with every guest by maintaining open and welcoming body language and asking open-ended questions to encourage conversation.
• Making groups of 2-50 feel welcome, cared for, and excited for their game.
• Using Steps for Creating TEG Fans: Extend the invite, Keep the party going, Encourage party favors.
• Immediately and graciously resolving service failures.

Skills

Genuine love for serving others

Flexible

Humility

Teachability

Creative problem solving

Basic computer abilities

Job description

The Escape Game in Milpitas is seeking a Guest Experience Specialist to serve as a world-class hospitality expert, anticipating each guest’s needs and delivering a fun, upbeat lobby atmosphere.

You will explain our games, check in guests, coordinate game start times with the Team Leader, answer the phone, and accurately book reservations. Flexible evenings and weekends are required; this role includes light to moderate physical activity as part of daily duties.