Guest Experience Host — Elevate Every Guest Moment

The Escape Game; Orlando (FL); On-site; USD 34,385,000 - 44,634,000; Full time

Job summary

The Escape Game in Orlando, FL is seeking a Guest Experience Specialist to deliver world‑class hospitality and anticipate guest needs. You will be the ambassador of the experience, keeping the lobby energetic, welcoming, and fun for guests of all ages.

As a GES, you will read guest cues, guide interactions, and coordinate with team leaders to start games on time, while resolving issues graciously and ensuring every guest leaves with a memorable moment.

Qualifications

• Availability for nights, weekends, and holidays.
• Ability to stand, move, and perform light physical tasks.
• Able to read guest needs and respond with empathy.

Responsibilities

• Greet guests and explain experiences in a friendly, upbeat manner.
• Check in guests, coordinate game start times, and answer inquiries.
• Maintain a welcoming lobby and assist with reservations when needed.
• Resolve guest issues quickly to ensure a great experience.

Skills

Hospitality

Communication

Customer service

Reading guests

Job description

The Escape Game in Orlando, FL is seeking a Guest Experience Specialist to deliver world‑class hospitality and anticipate guest needs. You will be the ambassador of the experience, keeping the lobby energetic, welcoming, and fun for guests of all ages.

As a GES, you will read guest cues, guide interactions, and coordinate with team leaders to start games on time, while resolving issues graciously and ensuring every guest leaves with a memorable moment.