Guest Experience Host — Flexible Hours & Hospitality

The Escape Game; Murray (UT); On-site; USD 17,000 - 25,000; Full time

Job summary

The Escape Game is seeking a Guest Experience Specialist to lead and elevate the guest experience in our Murray, Utah location. You will be a friendly ambassador, energizing the lobby, guiding guests through our games, and ensuring every guest leaves with a great memory.

As a GES, you will build strong connections with guests, coordinate game start times with Team Leaders, answer inquiries by phone, and help with reservations.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Ability to stand for long periods (75-80% of shift).
• Physically able to lift 30-40 lbs, perform deep cleaning and minor repairs.
• Aligned with The Escape Game uniform standards.

Responsibilities

• Greet guests and maintain an energetic, welcoming lobby atmosphere.
• Explain games and guide guest interactions with clarity and enthusiasm.
• Check in guests, coordinate game start times with Team Leader, answer the phone, and book reservations.
• Make groups of 2–50 feel welcome, cared for, and excited for their game.
• Resolve service issues promptly and graciously to ensure a positive guest experience.

Skills

Guest service

Enthusiasm

Emotional intelligence

Team player

Flexible schedule

Communication

Job description

The Escape Game is seeking a Guest Experience Specialist to lead and elevate the guest experience in our Murray, Utah location. You will be a friendly ambassador, energizing the lobby, guiding guests through our games, and ensuring every guest leaves with a great memory.

As a GES, you will build strong connections with guests, coordinate game start times with Team Leaders, answer inquiries by phone, and help with reservations.