Guest Experience Host — Elevate Club Hospitality

The Clubs of Kingwood; Town of Texas (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

Invited is seeking a Host to be the first and last touchpoint for members and guests, warmly greeting and seating them and ensuring a seamless start and finish to their visit.

You will uphold the 3-steps of service, maintain an organized host area, and assist with member services as needed to support the team.

Preferred candidates have hospitality experience, strong communication, and the ability to handle confidential information while maintaining professionalism on a busy floor.

Qualifications

• High school diploma or equivalent.
• Experience in the service or hospitality industry is an advantage.
• Experience operating a multi-line telephone system.
• Proven ability to handle sensitive member information with the highest level of confidentiality.
• Strong communication skills with the ability to follow instructions accurately.

Responsibilities

• Greet members/guests by name, providing a warm and welcoming experience.
• Seat members/guests while ensuring high-quality service and attention to their needs.
• Converse with members/guests in a professional manner, staying calm under pressure.
• Assist service staff as needed, adhering to the Invited standards of service.
• Ensure the host podium is organized and close out the podium at the end of each shift.
• Complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized, and stocking supplies.
• Support employees and contribute to team efforts to deliver the 3-steps of service.
• Notify management of any members/guests complaints immediately and practice effective service recovery.
• Handle last-minute requests and changes from Members/Guests professionally

Skills

Hospitality experience

Telephone system

Communication skills

Confidentiality

Education

High school diploma

Tools

Telephone/Tablet

POS System

Floor Chart

Menus

Job description

Invited is seeking a Host to be the first and last touchpoint for members and guests, warmly greeting and seating them and ensuring a seamless start and finish to their visit.

You will uphold the 3-steps of service, maintain an organized host area, and assist with member services as needed to support the team.

Preferred candidates have hospitality experience, strong communication, and the ability to handle confidential information while maintaining professionalism on a busy floor.