Guest Experience Host

The Clubs of Kingwood; Rockville (MD); On-site; USD 18,000 - 25,000; Full time

Job summary

Invited is seeking a Host to welcome and seat members and guests, setting a positive tone for every visit. You will maintain a clean host area and support the dining team to ensure smooth service and guest satisfaction.

You will greet guests by name, assist with seating arrangements, and handle requests with poise, contributing to a welcoming club environment and high service standards.

Qualifications

• High school diploma or equivalent.
• Experience in service or hospitality is preferred.
• Experience operating a multi-line telephone system.
• Ability to handle confidential member information.

Responsibilities

• Maintain Invited service standards as outlined in the F&B service training program.
• Greet members/guests by name, providing a warm and welcoming experience.
• Seat members/guests while ensuring high-quality service.
• Converse with members/guests in a professional manner, staying calm under pressure.
• Assist service staff as needed, adhering to the Invited standards of service.
• Ensure the host podium is organized and close out the podium at the end of each shift.
• Complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized.
• Support employees and contribute to team efforts to deliver the 3-steps of service.
• Notify management of any members/guests complaints immediately and practice effective service recovery.
• Handle last-minute requests and changes from Members/Guests professionally

Skills

Customer service

Phone etiquette

Communication skills

Confidentiality

Education

High school diploma or equivalent

Tools

Multi-line telephone system

POS System

Job description

Invited is seeking a Host to welcome and seat members and guests, setting a positive tone for every visit. You will maintain a clean host area and support the dining team to ensure smooth service and guest satisfaction.

You will greet guests by name, assist with seating arrangements, and handle requests with poise, contributing to a welcoming club environment and high service standards.