Guest Experience Host — Dynamic Hospitality & Energy

The Escape Game; Nashville (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

The Escape Game in Nashville is seeking Guest Experience Specialists who are world-class hospitality experts, dedicated to anticipating guests' needs and delivering memorable experiences. You will welcome guests, explain games, coordinate start times with the team, answer calls, and manage reservations to keep lobby energy high.

Ideal candidates are flexible, emotionally intelligent, and able to balance creativity with administrative tasks while upholding our standards and making every guest

Qualifications

• Genuine love for serving others.
• Flexible, humble, and teachable.
• Ability to function both creatively and administratively.
• Basic computer abilities.
• High capacity for creative problem solving.

Responsibilities

• Greet guests and make them feel welcome.
• Explain games and guide lobby interactions to ensure smooth starts.
• Check in guests and coordinate game start times with Team Leader.
• Answer phone calls and manage reservations efficiently.
• Extend invitations, keep the party going, and encourage party favors.
• Immediately resolve service issues to ensure guest satisfaction.

Skills

Guest hospitality

Emotional intelligence

Creativity

Administrative skills

Basic computer skills

Job description

The Escape Game in Nashville is seeking Guest Experience Specialists who are world-class hospitality experts, dedicated to anticipating guests' needs and delivering memorable experiences. You will welcome guests, explain games, coordinate start times with the team, answer calls, and manage reservations to keep lobby energy high.

Ideal candidates are flexible, emotionally intelligent, and able to balance creativity with administrative tasks while upholding our standards and making every guest