Guest Experience Host: Create Personal, Memorable Moments

Kimpton Hotels & Restaurants; Seattle (WA); On-site; USD 23,000 - 30,000; Full time

Job summary

Kimpton Hotels & Restaurants in Seattle is seeking a friendly host to warmly welcome guests, manage seating, and coordinate reservations with grace. You will be the first and last impression, creating ridiculously personal experiences for guests and supporting servers throughout service.

Ideal candidates have customer service experience, strong multitasking, menu and allergy knowledge, POS familiarity, clear communication, and a flexible schedule including weekends and holidays.

Qualifications

• Previous customer service or hospitality experience is preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
• Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests.
• Food Handler Certification (if applicable).
• Flexible schedule and are able to work weekends, nights, and holidays when needed.

Responsibilities

• Greet all restaurant guests, be knowledgeable about the area and provide information when asked.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive incoming calls, accurately book reservations for guests.
• Taking room service orders if applicable.
• Check floor and tables for accuracy and cleanliness, assist in bussing tables.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service related requests for guests.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

Skills

Customer service

Multitasking

Menu knowledge

POS knowledge

Communication

Food handler

Flexible schedule

Job description

Kimpton Hotels & Restaurants in Seattle is seeking a friendly host to warmly welcome guests, manage seating, and coordinate reservations with grace. You will be the first and last impression, creating ridiculously personal experiences for guests and supporting servers throughout service.

Ideal candidates have customer service experience, strong multitasking, menu and allergy knowledge, POS familiarity, clear communication, and a flexible schedule including weekends and holidays.