Guest Experience Host: Create Memorable Personal Moments

Kimpton Hotels & Restaurants; Pacific Grove (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Kimpton Hotels & Restaurants in Pacific Grove, CA is seeking a friendly host to provide guest information and coordinate reservations with grace. You will act as a restaurant advocate and create memorable experiences for guests, guiding seating and service flow.

The role requires strong customer service, multitasking and menu knowledge. If you enjoy crafting unique guest experiences, join our team and contribute to a welcoming, high-energy dining environment.

Qualifications

• Previous customer service or hospitality experience preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS and reservation system.

Responsibilities

• Greet guests and provide information about the area.
• Coordinate reservations and seating for daily service.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive incoming calls and book reservations for guests.
• Taking room service orders if applicable.
• Check floor and tables for accuracy and cleanliness; assist in bussing.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service related requests.

Skills

Customer service

Multitasking

Product knowledge

POS familiarity

Interpersonal skills

Food Handler Certification

Education

High school diploma or equivalent

Tools

Reservation system

Job description

Kimpton Hotels & Restaurants in Pacific Grove, CA is seeking a friendly host to provide guest information and coordinate reservations with grace. You will act as a restaurant advocate and create memorable experiences for guests, guiding seating and service flow.

The role requires strong customer service, multitasking and menu knowledge. If you enjoy crafting unique guest experiences, join our team and contribute to a welcoming, high-energy dining environment.