Guest Experience Host: Personal, Memorable Service

Kimpton Hotels & Restaurants; Huntington Beach (CA); On-site; USD 33,000 - 46,000; Full time

Job summary

Kimpton Hotels & Restaurants in Huntington Beach is seeking a friendly host/hostess to welcome guests, manage reservations, and seat guests with care. You will act as an advocate for the restaurant and create memorable experiences for guests while representing our welcoming, quirky culture.

The role requires hospitality experience, the ability to multitask, and strong communication. Training on POS and reservation systems will be provided, and weekend/evening availability is expected.

Qualifications

• Previous customer service or hospitality experience is preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
• Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests.
• Food Handler Certification (if applicable).
• Flexible schedule and are able to work weekends, nights, and holidays when needed.

Responsibilities

• Greet all restaurant guests, be knowledgeable about the area and provide information when asked.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive incoming calls, accurately book reservations for guests.
• Taking room service orders if applicable.
• Check floor and tables for accuracy and cleanliness, assist in bussing tables.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service related requests for guests.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

Skills

Customer service

Hospitality experience

Multitasking

POS knowledge

Interpersonal communication

Food handler certification

Flexible schedule

Tools

POS system

Reservation system

Job description

Kimpton Hotels & Restaurants in Huntington Beach is seeking a friendly host/hostess to welcome guests, manage reservations, and seat guests with care. You will act as an advocate for the restaurant and create memorable experiences for guests while representing our welcoming, quirky culture.

The role requires hospitality experience, the ability to multitask, and strong communication. Training on POS and reservation systems will be provided, and weekend/evening availability is expected.