Breakfast Attendant: Exceptional Guest Service & Prep

Kolter Hospitality, LLC.; Delray Beach (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Kolter Hospitality, LLC. is seeking a Gallery Host at Hyatt Place Delray Beach to deliver service excellence and maintain a welcoming environment. Responsibilities include processing check-ins/outs, issuing room keys, and resolving guest issues while adhering to Kolter Hospitality and Hyatt Place standards.

The role requires assisting guests, coordinating requests, and upselling hotel services within a full-time, on-site hotel setting in Delray Beach, FL.

Qualifications

• Experience: None; customer service experience in hospitality is a plus.
• Education: None

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Skills

Customer service

Hospitality

Job description

Kolter Hospitality, LLC. is seeking a Gallery Host at Hyatt Place Delray Beach to deliver service excellence and maintain a welcoming environment. Responsibilities include processing check-ins/outs, issuing room keys, and resolving guest issues while adhering to Kolter Hospitality and Hyatt Place standards.

The role requires assisting guests, coordinating requests, and upselling hotel services within a full-time, on-site hotel setting in Delray Beach, FL.