Breakfast & Guest Services Specialist

Kolter Hospitality, LLC.; Boca Raton, Northern (FL, KY); Hybrid; USD 17,000 - 24,000; Full time

Job summary

Kolter Hospitality at Hyatt Place Boca Raton is seeking a Gallery Host to deliver service excellence by handling check-ins/outs, issuing room keys and resolving guest issues while upholding Kolter Hospitality and Hyatt Place standards.

Responsibilities include assisting guests with arrival and departure, coordinating requests, explaining hotel services, preparing meeting spaces and ensuring safety procedures are followed.

Qualifications

• Experience: None. Customer service experience in Hospitality a plus.
• Able to work most weekends and holidays.
• Report to work on time and in proper uniform.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Skills

Customer service

Hospitality

Job description

Kolter Hospitality at Hyatt Place Boca Raton is seeking a Gallery Host to deliver service excellence by handling check-ins/outs, issuing room keys and resolving guest issues while upholding Kolter Hospitality and Hyatt Place standards.

Responsibilities include assisting guests with arrival and departure, coordinating requests, explaining hotel services, preparing meeting spaces and ensuring safety procedures are followed.