Guest Experience Concierge & Front Desk

Kolter Hospitality, LLC.; Florida; On-site; USD 26,000 - 38,000; Full time

Job summary

Kolter Hospitality, LLC. in Florida is seeking a Gallery Host to deliver service excellence, assist with check-ins/outs, issue room keys, and resolve guest issues while upholding Hyatt Place standards.

You will welcome guests by name, coordinate requests, inform guests of services, and support meeting space set-up and catering preparations. This role requires a friendly, proactive personality and the ability to thrive in a fast-paced hospitality environment.

Qualifications

• Assist guests with check-in and check-out.
• Inform guests of hotel services and amenities.
• Provide personalized guest service with a welcoming attitude.
• Cashier tasks including billing and settling charges.
• Follow safety procedures and hotel policies.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Coordinate all guest requests during stay.
• Prepare, stock, and serve beverages and food per standards.
• Set up and break down meeting spaces.
• Cancel or modify reservations per policy.
• Report repairs needed and security concerns.
• Welcome guests by name when possible.

Skills

Guest service

Problem solving

Positive attitude

Communication

Teamwork

Job description

Kolter Hospitality, LLC. in Florida is seeking a Gallery Host to deliver service excellence, assist with check-ins/outs, issue room keys, and resolve guest issues while upholding Hyatt Place standards.

You will welcome guests by name, coordinate requests, inform guests of services, and support meeting space set-up and catering preparations. This role requires a friendly, proactive personality and the ability to thrive in a fast-paced hospitality environment.