Guest Experience Host

The Clubs of Kingwood; San Diego (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Invited is seeking a Host to welcome members and guests, seat them, and start each visit with warmth and efficiency. You will uphold the 3-steps of service, manage the host podium, and help with member services duties as needed to support the team.

The Host will work closely with the Food & Beverage Director, operate a multi-line telephone system, and maintain organized stations while wearing a neat uniform.

Qualifications

• High school diploma or equivalent.
• Experience in service or hospitality is an advantage.
• Experience operating a multi-line telephone system.
• Proven ability to handle sensitive member information with confidentiality.
• Strong communication skills and ability to follow instructions.

Responsibilities

• Greet members/guests by name and provide a warm welcome.
• Seat members/guests while ensuring high-quality service.
• Maintain Invited service standards and assist staff as needed.
• Converse professionally and stay calm under pressure.
• Keep the host podium organized and close out the podium after shifts.
• Complete daily assignments and keep areas clean and stocked.
• Notify management of member/guest concerns and assist with service recovery.
• Attend daily briefings and participate in required activities.

Skills

Phone system

Communication

Hospitality

Confidentiality

Education

High school diploma or equivalent

Tools

Telephone/Tablet

POS System

Floor Chart

Menus

Job description

Invited is seeking a Host to welcome members and guests, seat them, and start each visit with warmth and efficiency. You will uphold the 3-steps of service, manage the host podium, and help with member services duties as needed to support the team.

The Host will work closely with the Food & Beverage Director, operate a multi-line telephone system, and maintain organized stations while wearing a neat uniform.