Guest Experience Host - Warm Welcomes & Seating

SA Hospitality Group; Florida; On-site; USD 17,000 - 22,000; Full time

Job summary

SA Hospitality Group seeks a friendly host/hostess to greet guests, seat them according to management instructions, and help ensure a welcoming experience while guests wait.

You will assist with phone inquiries, handle reservations, coordinate with team members, and support opening tasks such as table setup and coat check. Clear English communication, teamwork, and composure under pressure are essential.

Qualifications

• Ability to work as part of a team and maintain personal cleanliness.
• Basic food handling, preparation, and cleaning skills.
• Ability to communicate in English to ensure safety.
• Ability to work under pressure to manage high volume.
• Active listening and learning skills.
• Reading and speaking comprehension.
• Discipline to follow set standards.
• Ability to lift up to 25 lbs.

Responsibilities

• Greet guests promptly and seat them per management's seat assignments.
• Promote teamwork and service through daily coordination with staff.
• Answer phones and provide information; arrange bookings.
• Assist with clearing and resetting tables and opening tasks.
• Handle guest complaints and special requests when needed.
• Assist with coat check and manage items by ticket.
• Support other duties as assigned.
• Follow opening and closing procedures.
• Maintain professional demeanor with staff.
• Assist with service steps to satisfy guests (e.g., food delivery).
• Be accessible to staff and guests for questions.
• Communicate service steps to staff per training manual.

Skills

Teamwork

English communication

Time management

Active listening

Reading comprehension

Job description

SA Hospitality Group seeks a friendly host/hostess to greet guests, seat them according to management instructions, and help ensure a welcoming experience while guests wait.

You will assist with phone inquiries, handle reservations, coordinate with team members, and support opening tasks such as table setup and coat check. Clear English communication, teamwork, and composure under pressure are essential.