Guest Experience Guide – Spa Boutique (Flexible Schedule)

The NOW Roseville; Roseville (CA); Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team member discounts

Flexible schedule

Free food & snacks

Free uniforms

Training & development

Wellness resources

Career growth opportunities

Bonus based on performance

Competitive compensation + generouscom

Descripción de la vacante

The NOW Massage in Roseville is seeking an Experience Guide to enhance the guest experience, sell enhancements and memberships, and manage reception duties. You will greet guests, book and tailor massage services, upsell memberships and retail, and handle payments in a boutique setting.

Responsibilities include opening/closing, resolving guest issues, maintaining a welcoming area, and collaborating with leadership to drive best practices and innovation. Flexible hours offered.

Formación

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.

Responsabilidades

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Conocimientos

Guest service

Sales

Communication

Team player

Descripción del empleo

The NOW Massage in Roseville is seeking an Experience Guide to enhance the guest experience, sell enhancements and memberships, and manage reception duties. You will greet guests, book and tailor massage services, upsell memberships and retail, and handle payments in a boutique setting.

Responsibilities include opening/closing, resolving guest issues, maintaining a welcoming area, and collaborating with leadership to drive best practices and innovation. Flexible hours offered.