Guest Experience Ambassador — Golf & Shop

PopStroke Holdings LLC; Fort Myers (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

PopStroke Holdings LLC is hiring at its Fort Myers venue for a Guest Services Associate. You’ll welcome guests, explain the venue, check-in, and assist with tool rentals and the PopStroke app. You’ll serve beverages, handle retail purchases, and keep the golf shop and course areas clean and stocked.

This role requires strong communication, teamwork, and weekend availability. The position is hourly, non-exempt, with tips and opportunities to deliver memorable guest experiences in a high-volume

Qualifications

• Previous guest service, retail, or hospitality experience in a high-volume environment preferred.
• Must be available to work weekends and holidays.
• Prior POS system experience preferred.
• Must have excellent communication and guest service skills.
• Must have strong teamwork skills.

Responsibilities

• Welcome our guests on arrival and acquaint them with property.
• Explain venue, check guests in, equip guests with tools to play, and answer questions.
• Serve alcoholic and non-alcoholic beverages, beer, wine and ice cream at the golf counter. Assist guests with retail purchases.
• Maintain the golf shop fully stocked.
• Remove trash, maintain organization of the golf shop and the golf courses.
• Ensure cleanliness of all golf courses, and golf shop areas, including restrooms. Restock golf shop stations and restrooms.
• Answer phone calls and inquiries regarding the venue, pricing, membership and other golf-related information in a professional and courteous manner.
• Handle cash and credit transactions accurately, balancing cash drawers, accurately using POS system, and maintaining security protocols.
• Collaborate with other team members to ensure a memorable experience for all guests.
• Assist guests with play, course rules and PopStroke app.
• Work in both an indoor and outdoor environment.
• Other duties as assigned.

Skills

Guest service

Retail experience

Hospitality

Communication skills

Teamwork

Weekend availability

Tools

POS system

Job description

PopStroke Holdings LLC is hiring at its Fort Myers venue for a Guest Services Associate. You’ll welcome guests, explain the venue, check-in, and assist with tool rentals and the PopStroke app. You’ll serve beverages, handle retail purchases, and keep the golf shop and course areas clean and stocked.

This role requires strong communication, teamwork, and weekend availability. The position is hourly, non-exempt, with tips and opportunities to deliver memorable guest experiences in a high-volume