Guest Experience GM - High-Impact Ops & Team Builder

Lucky Strike Entertainment Corporation; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Wellness resources

401(k) retirement plan

Employee Stock Purchase Program

EAP

Vacation and holidays

Bowling discounts

Boomer’s discounts

Waterpark discounts

Retail discounts

Event discounts

Job summary

Lucky Strike Entertainment seeks a General Manager who will own the guest experience, lead the team, manage financials, and shape the center's culture. You will oversee bowling, arcade, food & beverage, bar, and events, while driving sales and fostering hospitality from the floor.

You will build and develop leaders across departments, ensure accountability, and maintain peak performance during busy periods. The role requires flexible scheduling, including nights, weekends, and holidays.

Qualifications

• Significant leadership in a high-volume, guest-focused venue (entertainment/hospitality)
• Proven record of driving sales growth and hitting financial targets
• Full P&L fluency including budgeting, forecasting, labor optimization
• Track record of building leadership teams from the ground up
• Visible, floor-first leadership presence during peak periods
• Flexible schedule including nights, weekends, and holidays

Responsibilities

• Lead all center operations across bowling, arcade, food and beverage, bar, and events.
• Drive daily sales through direct guest engagement, event execution, and marketing initiatives
• Build and develop high-performing teams across departments, creating a culture of accountability, empowerment, and genuine hospitality
• Set performance expectations and hold teams to consistent results across sales, operations, and guest satisfaction
• Own full P&L performance including labor, COGS, inventory, and cost controls
• Keep the facility, attractions, kitchen, bar, and event spaces clean, operational, and guest-ready at all times

Skills

Leadership

Sales growth

P&L fluency

Team development

Floor-first leadership

Flexible scheduling

Job description

Lucky Strike Entertainment seeks a General Manager who will own the guest experience, lead the team, manage financials, and shape the center's culture. You will oversee bowling, arcade, food & beverage, bar, and events, while driving sales and fostering hospitality from the floor.

You will build and develop leaders across departments, ensure accountability, and maintain peak performance during busy periods. The role requires flexible scheduling, including nights, weekends, and holidays.