Center GM: Guest Experience, Growth & P&L Leader

Lucky-Strike-Entertainment; Mobile (AL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Vacation and Holidays

Discounts: Bowling/Waterpark/Events

Retail discounts

Event discounts

Job summary

Lucky Strike Entertainment is seeking a General Manager to own the guest experience, the team, the financials, and the culture of the center, leading from the floor and building a place people genuinely want to come back to.

You will lead operations across bowling, arcade, F&B, bar, and events, with a focus on driving sales, developing leaders, and maintaining exceptional guest satisfaction. A floor-first leadership style is essential for peak times and special events.

Qualifications

• Significant leadership experience in a high-volume, guest-focused venue (entertainment, hospitality, or full-service restaurant).
• Proven record of driving sales growth and hitting financial targets.
• Full P&L fluency including budgeting, forecasting, labor optimization, and cost control.
• Track record of building and developing leadership teams from the ground up.
• Visible, floor-first leadership presence, especially during peak periods.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Lead all center operations across bowling, arcade, food and beverage, bar, and events, flexing into any role the business needs throughout the day
• Drive daily sales through direct guest engagement, event execution, and marketing initiatives
• Build and develop high-performing teams across every department, creating a culture of accountability, empowerment, and genuine hospitality
• Set performance expectations and hold teams to consistent results across sales, operations, and guest satisfaction
• Own full P&L performance including labor, COGS, inventory, and cost controls
• Keep the facility, attractions, kitchen, bar, and event spaces clean, operational, and guest-ready at all times

Skills

Leadership

Sales growth

Guest experience

Floor presence

Tools

Budgeting

Forecasting

P&L management

Labor optimization

Cost control

Job description

Lucky Strike Entertainment is seeking a General Manager to own the guest experience, the team, the financials, and the culture of the center, leading from the floor and building a place people genuinely want to come back to.

You will lead operations across bowling, arcade, F&B, bar, and events, with a focus on driving sales, developing leaders, and maintaining exceptional guest satisfaction. A floor-first leadership style is essential for peak times and special events.