Guest Experience GM: High-Impact Ops, Growth & Leadership

Lucky Strike Entertainment Corporation; Scottsdale (AZ); Presencial; USD 75.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision

401(k) Plan

Employee Stock Purchase Program

Employee Assistance Program

Paid Vacation & Holidays

Discounts on attractions

Descripción de la vacante

Lucky Strike Entertainment is seeking a General Manager to own the guest experience, the team, the financials, and the culture of your center, leading from the floor and building a place people genuinely want to come back to.

You will oversee bowling, arcade, food & beverage, bar, and events, drive daily sales, and develop high-performing teams while maintaining operational excellence and guest satisfaction.

Formación

• Experience leading high-volume guest-focused venues.
• Proven track record of driving sales and hitting financial targets.
• Full P&L fluency including budgeting, forecasting, labor optimization, and cost control.
• Ability to build and develop leadership teams from the ground up.
• Visible, floor-first leadership presence during peak periods.
• Flexible schedule including nights, weekends, and holidays.

Responsabilidades

• Lead all center operations across bowling, arcade, food and beverage, bar, and events, flexing into any role the business needs throughout the day.
• Drive daily sales through direct guest engagement, event execution, and marketing initiatives.
• Build and develop high-performing teams across every department, creating a culture of accountability, empowerment, and genuine hospitality.
• Set performance expectations and hold teams to consistent results across sales, operations, and guest satisfaction.
• Own full P&L performance including labor, COGS, inventory, and cost controls.
• Keep the facility, attractions, kitchen, bar, and event spaces clean, operational, and guest-ready at all times.

Conocimientos

Guest experience leadership

Sales growth

P&L management

Team development

Floor leadership

Flexible scheduling

Descripción del empleo

Lucky Strike Entertainment is seeking a General Manager to own the guest experience, the team, the financials, and the culture of your center, leading from the floor and building a place people genuinely want to come back to.

You will oversee bowling, arcade, food & beverage, bar, and events, drive daily sales, and develop high-performing teams while maintaining operational excellence and guest satisfaction.