General Manager, Guest Experience & Center Ops

Lucky Strike Entertainment Corporation; Somerset (MA); Presencial; USD 70.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Paid Vacation

Paid Holidays

Paid Sick Leave

Discounts: Bowling/Waterpark/Booster

Descripción de la vacante

Lucky Strike Entertainment Corporation is seeking a General Manager to own the guest experience, the team, the financials, and the culture of a busy center, leading from the floor and building a place people genuinely want to return to.

The role oversees operations across bowling, arcade, food & beverage, bar, and events, with a focus on driving sales, developing teams, and maintaining a guest-first environment. A flexible schedule including nights, weekends and holidays is required.

Formación

• Significant leadership experience in a high-volume, guest-focused venue (entertainment, hospitality, or full-service restaurant)
• Proven record of driving sales growth and hitting financial targets
• Full P&L fluency including budgeting, forecasting, labor optimization, and cost control
• Track record of building and developing leadership teams from the ground up
• Visible, floor-first leadership presence, especially during peak periods
• Flexible schedule including nights, weekends, and holidays

Responsabilidades

• Lead all center operations across bowling, arcade, food and beverage, bar, and events, flexing into any role the business needs throughout the day
• Drive daily sales through direct guest engagement, event execution, and marketing initiatives
• Build and develop high-performing teams across every department, creating a culture of accountability, empowerment, and genuine hospitality
• Set performance expectations and hold teams to consistent results across sales, operations, and guest satisfaction
• Own full P&L performance including labor, COGS, inventory, and cost controls
• Keep the facility, attractions, kitchen, bar, and event spaces clean, operational, and guest-ready at all times

Conocimientos

Leadership

Sales growth

P&L management

Team building

Floor leadership

Flexible schedule

Descripción del empleo

Lucky Strike Entertainment Corporation is seeking a General Manager to own the guest experience, the team, the financials, and the culture of a busy center, leading from the floor and building a place people genuinely want to return to.

The role oversees operations across bowling, arcade, food & beverage, bar, and events, with a focus on driving sales, developing teams, and maintaining a guest-first environment. A flexible schedule including nights, weekends and holidays is required.