General Manager, Guest Experience & Operations Leader

Lucky Strike Entertainment Corporation; Tampa (FL); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Dental & Vision

401(k)

Employee stock purchase program

EAP

Paid time off

Paid holidays

Discounts: bowling/waterpark

Job summary

Lucky Strike Entertainment is seeking a General Manager to own the guest experience, team culture, and financial performance at your center. You will lead operations across bowling, arcade, food and beverage, bar, and events, while maintaining a guest-ready environment.

You will drive sales, build high-performing teams, manage full P&L including labor and costs, and uphold a floor-first leadership presence during peak times. Flexible schedule required including nights, weekends, and holidays.

Qualifications

• Significant leadership experience in a high-volume guest-focused venue.
• Proven track record of driving sales growth and meeting financial targets.
• Full P&L fluency including budgeting, forecasting, labor optimization, and cost control.
• Experience building leadership teams from the ground up.
• Visible floor-first leadership presence, especially during peak periods.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Lead all center operations across bowling, arcade, food & beverage, bar, and events, flexing into any role the business needs throughout the day.
• Drive daily sales through direct guest engagement, event execution, and marketing initiatives.
• Build and develop high-performing teams across every department, creating a culture of accountability, empowerment, and genuine hospitality.
• Set performance expectations and hold teams to consistent results across sales, operations, and guest satisfaction.
• Own full P&L performance including labor, COGS, inventory, and cost controls.
• Keep the facility, attractions, kitchen, bar, and event spaces clean, operational, and guest-ready at all times.

Skills

Leadership

Sales growth

P&L management

Budgeting

Team building

Guest service

Job description

Lucky Strike Entertainment is seeking a General Manager to own the guest experience, team culture, and financial performance at your center. You will lead operations across bowling, arcade, food and beverage, bar, and events, while maintaining a guest-ready environment.

You will drive sales, build high-performing teams, manage full P&L including labor and costs, and uphold a floor-first leadership presence during peak times. Flexible schedule required including nights, weekends, and holidays.