Guest Experience & Fulfillment Associate

Bloomingdale's Inc.; Carlsbad (CA); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Eight paid holidays

Employee assistance program

Job summary

Macy's Inc. is seeking an At Your Service Center Colleague to deliver a seamless shopping experience, support Buy Online Pickup In Store, merchandise returns, and order pickups. You will play a key role in maintaining a welcoming space and engaging customers in a fast-paced environment.

This full-time role requires flexibility for nights, weekends, and holidays, with a focus on teamwork, hospitality, and achieving sales goals while upholding Macy's service standards.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Strong customer service mindset with ability to engage customers kindly and professionally.
• Clear communication with customers, colleagues and supervisors.

Responsibilities

• Assist customers with total store fulfillment, including BOPS and in-store pickup.
• Maintain clean, organized pickup and return areas to ensure a smooth customer experience.
• Promote loyalty benefits and guide customers through the shopping journey.

Skills

Flexible availability

Customer service

Communication skills

Teamwork

Problem solving

Job description

Macy's Inc. is seeking an At Your Service Center Colleague to deliver a seamless shopping experience, support Buy Online Pickup In Store, merchandise returns, and order pickups. You will play a key role in maintaining a welcoming space and engaging customers in a fast-paced environment.

This full-time role requires flexibility for nights, weekends, and holidays, with a focus on teamwork, hospitality, and achieving sales goals while upholding Macy's service standards.