Guest Experience & Front Office Leader

Hampton Inn Oklahoma City-Northwest; Oklahoma City (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Travel Discounts

Educational/Professional Development

Quarterly Bonuses and Incentives

Job summary

Hampton Inn Oklahoma City-Northwest in Oklahoma City seeks a Front Office Supervisor to lead the desk, guest services, and lobby experiences, driving guest satisfaction and smooth front desk operations. You will mentor and coach associates, schedule and train staff, and ensure brand standards are met while fostering a welcoming, community-focused atmosphere for our guests and team.

The position offers growth through a defined path and the chance to contribute to a premier hotel experience in a

Qualifications

• Associate's or Bachelor's degree in hospitality, business, or related field preferred.
• 1–3 years of hospitality or customer service experience, with supervisory experience preferred.
• Knowledge of hotel operations and front office financial controls.
• Strong communication and interpersonal skills to lead a diverse team.

Responsibilities

• Lead front desk operations and guest services to ensure a smooth check-in experience.
• Interview, train, schedule, coach, and support front desk associates.
• Resolve guest complaints with measurable improvements in satisfaction.
• Monitor front office systems and ensure lobby cleanliness and appearance.
• Balance guest accounts and assist with check-out negotiations when needed.

Skills

Staff supervision

Guest service

Communication

Operations knowledge

Education

Hospitality-related degree preferred

Tools

PMS software

Job description

Hampton Inn Oklahoma City-Northwest in Oklahoma City seeks a Front Office Supervisor to lead the desk, guest services, and lobby experiences, driving guest satisfaction and smooth front desk operations. You will mentor and coach associates, schedule and train staff, and ensure brand standards are met while fostering a welcoming, community-focused atmosphere for our guests and team.

The position offers growth through a defined path and the chance to contribute to a premier hotel experience in a